Orders are binding. Payment must be made no later than the working day following the order. Normally, the order will only be delivered once payment has been made, but this does not affect the binding nature of the order. Once placed, the order is binding regardless of whether the order is awaiting payment or has already been sent to the subscriber.
Shipments left uncollected from Posti or Matkahuolto are the customer's responsibility.
We respect the normal 14-day return policy for online shopping. For returns, you should always request a Return Merchandise Authorisation (RMA) number and we will provide you with return instructions. Products returned without a RMA number will not be processed, and such shipments are the responsibility of the sender.
The products to be returned must be unused, in like-new condition and in the original packaging.
Exceptions to the right of return are products whose price depends on fluctuations in the financial market, which the trader cannot influence and which may appear during the cancellation period, for example precious metals, precious stones and products made from these and whose price depends on fluctuations in the market.
Sale products also do not have the right of return, for sale products, the Normal price and the discount price, as well as the discount percentage, are clearly marked in the online store.